Frequently asked questions

Lucy Merchant is a B2B marketplace where verified suppliers list products with clear pricing and minimum order rules, and merchants discover, compare, and order in bulk — with role-based portals for each side.

Merchants (buyers) and suppliers each register with the role that matches how they use the platform. Admins operate moderation and system tools in a separate admin area.

You can explore the catalog, supplier directory, and search without placing an order. Creating an account unlocks cart, checkout, and portal features tied to your role.

Listings can include minimum order quantities (MOQ) and unit specs. Your cart enforces those rules so you always meet supplier requirements before checkout.

After you place an order, it appears in your merchant portal for tracking. Suppliers manage their side from the supplier portal. Exact payment and shipping flows depend on your organization’s setup — use Contact sales for commercial terms.

Use search and browse filters to narrow the catalog, open product detail pages for full specs, and add lines to your cart when signed in as a merchant.

Verified companies are reviewed and marked in the directory so they surface ahead of unverified profiles. Always review ratings, policies, and listing details before you buy.

Register as a supplier, complete your company profile, and add products from the supplier dashboard. Moderation may apply to listings and public content — see your portal for status.

Merchants use the merchant dashboard for carts and orders. Suppliers use the supplier dashboard for catalog and incoming orders. Sign in with the account you created for that role.

Email hello@lucymerchant.com or use Contact sales in the footer for procurement and partnership questions. We aim to respond within one business day.